We have tried to answer most of the questions about our site, access to contents, subscription related enquiries etc. Please go through this section to find probable solution to your problems/queries. If you still need further clarfications or help, please send us your feedback by e-mail.

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1. General Queries

1. What are the minimum system requirements to view NumTV?
   

2. What are the Operating Systems on which Num TV can be viewed?
   

3. What software do I require to view the video in Num TV?
   

4. What are the Internet browsers with which Num TV can be viewed?
   

5. What Internet Connection Speed do I need to have in order to get the best viewing experience?
   

6. I am not able to login, it gives an error?
   

7. How to update my profile or change my Email ID?

2. Registration related Queries

1. How to access the contents of Num TV?
   

2. How To Register?
   

3. What is USER ID?

3. Subscription Related Queries

1. Who can subscribe to NumTV?
   

2. How to Subscribe?
   

3. Will the quality of the video improve after I subscribe?
   

4. What are the different modes of payment?
   

5. I have subscribed to NumTV services using a Credit card . I am unable to login? 
   

6. I am a Subscribed User. NumTV is asking me to subscribe again?
   

7. How will you refund my money?

4. Login Related Queries

1. I am behind a proxy server/firewall. What should be done in order to view the site?
   

2. I am not able to Login. It gives a message "User Id in use".
   

3. How to change the password?
   

4. My User ID and password does not match?
   

5. I have entered the login details correctly, But even then instead of going to the welcome page it goes back to the login page again. Why?
   

6. I get the error page UNABLE TO SET COOKIE. What do i do?

5. Video & Audio Related Queries

1. Why picture is not continuous?
   

2. How to check my bandwidth (throughput)?
   

3. How to choose Broadband Users (300kbps)?
   

4. Will NumTV guarantee the continuity of picture for the users?
   

5. I am not able to see the video, my video area is green, or is flashing green or pink bands or blocks?
   

6. I am able to view the video but I am not able to hear the audio. Why?
   

7. How to see a full screen Video?
   

8. Why stream not playing with Windows Media Player version 9.0?
   

9. How to identify which version of media player the www.numtv.com web site is playing the streams?
   

10. User having Windows 98 Ist edition, where Windows Media Player 9.0 can not be installed
    

11. Stream not playing, Do we have to change password?
    

12. If streams are not playing, even after using the above mentioned solutions What can be done?

6. Security related Queries

1. Why a popup does appear while playing a stream?
   

2. To avoid popup what should be done?
   

3. When the streams are not playing and there is no popup window.
   

4. Why the Authentication does keeps prompting and closes even after entering the userid and password?
   

5. Despite all the above solutions mentioned the streams are not playing.
   

6. Important note about watching video:
   

GENERAL QUERIES

What are the minimum system requirements to view Num TV?

• Pentium MMX Processor and above.
  

• Soundcard with Speakers/Head Phones.
  

• 32 MB of RAM.
  

• Windows 95/98/NT/2000, Sun Solaris or Win CE as your Operating System
  

• Free Hard Disk space of atleast 10 MB in the drive containing your OS software (Windows or Sun Solaris).

What are the Operating Systems on which Num TV can be viewed?

1. Windows ---- Windows 95/98/2000/XP/NT 4.0
   

2. Windows CE OS - for Palm Size PCs (Casio Cassiopeia E- 100/105, Hewlett-Packard Jornada 430se, or Compaq Aero 1500/2100 series)

 
What software do I require to view the video in Num TV?

You need to install the appropriate Windows Media Player depending on your OS to view the video in our site. If your operating system is:

1. Windows 95/NT: Please install Windows Media Player 6.4 only. Windows Media Player 7 should NOT be installed on computers running Windowsr 95 or Windows NT 4.0!
   

2. Windows 98: You can either install Windows Media Player Version 6.4
   

3. Windows 2000: Please install Windows Media Player 9.0 only
   

4. Windows XP: Please install Windows Media Player Version 9.0
   

5. Windows CE OS: Please install Windows Media Player Version 9.0 for Win CE.
   
   Please install appropriate version of Windows Media Player (depending on your Operating System) from the link:
   http://www.microsoft.com/windows/windowsmedia/en/download/default.asp

What are the Internet browsers with which Num TV can be viewed?

Our site is best viewed with Internet Explorer ver 4.0 and above. If you are using Netscape browsers some features of our site may not work properly.

What Internet Connection Speed do I need to have in order to get the best viewing experience?

Our site currently has video streamed 300Kbps and audio streamed at 10Kbps.

 
I am not able to login, it gives an error?

Kindly clear all your Temporary Internet Files, as Numtv.com is a streaming portal, everyday there will be lot of changes in our site, so it is advisable to clear your Temporary Internet Files once in a week To clear the files go to --> Tools -->Internet Options --> Delete Files in Temporary Internet Files section.    Show me how

How to update my profile or change my Email ID?

Click on 'EDIT MY PROFILES' button, which is present in the Welcome page. You can change your Email ID, Address, etc.

                                                                                                                                                              
REGISTRATION QUERIES

How to access the contents of Num TV?

You have to register then subscribe with us for accessing any of Num TV's contents. For subcription, see Subcription Queries



How To Register?

Please click on 'REGISTER' link given in our home page to get access to our site. Also ensure that you have filled all the fields marked (*) in the registration form before submitting. After providing the required details your password will be mailed immediately to the e-mail address that you have provided in the registration form. Please check that the email address is mentioned correctly to receive the password.

What is USER ID?

USER ID is a unique name that each of the users will have to provide in the form to get access. You can choose your own USER ID - it can be your first name, email id, etc. The USER ID can have up to a maximum of 25 characters.

SUBSCRIPTION QUERIES

Who can subscribe to Num TV?

All valid Registered Users of NumTV can subscribe to NumTV's services. If you are a new user you will have to first register as a member of NumTV before proceeding to Subscription.
 


How to Subscribe?

Click on 'Subscribe' link. All the details relating to subscription and payment are available in the User Agreement and the Subscription details page.


Will the quality of the video improve after I subscribe?

The video quality at your end depends primarily on your Internet connection speed sustained at your end where data packets get streamed in your machine and the streaming server. However, we are installing more streaming servers at locations near to you, which will minimize the loss in streaming data thereby facilitating your viewing experience.


What are the different modes of payment?

Currently, we have single mode of payment: Credit Cards (Online).

Payment through Credit Cards:

Currently we accept Visa and Master Cards. The payment should be made in US Dollars.The account will be activated immediately for the subscribers after the transaction is completed.

 
 
I have subscribed to NumTV services using a Credit Card. I am unable to login?

Please note that you will be able to view the subscribed content only from the User ID which you had specified at the time of subscription. This could also have happened if somebody else is using your login details(User ID and password) to view NumTV. You cannot share your login details (with your friends or relatives) and try to see programs of NumTV at the same time; i.e., only one person is allowed see the programs of NumTV with a given User ID and password.


I am a Subscribed User. NumTV is asking me to subscribe again

There could be two possible reasons for this.

      1. You are not using the right userid to login which you have used while subscribing to NumTV.
      2. Your subscription might have been expired. You will be receiving a mailer regarding this soon.


How will you refund my money?

Refund Policy

Numtv.com will not make refunds to monthly and walk-in users. All the other refunds will be subject to a $2 transaction fee. Pro-rata refunds lesser than $3 after the transaction fee will not be refunded. The processing time for all refunds will be 2 weeks. All refund requests have to be directed to numtvsupport@penta-media.com with the following details:
User id, Full Name, Phone Number, Mailing Address.



 
LOGIN QUERIES

Iam behind a proxy server/firewall. What should be done in order to view the video in our site?

The MMS protocol should be enabled in your server to view the videos in our site if you're behind a proxy server. 
Show me how

However, even if you're behind a firewall, you should be able to get the HTTP streaming signals. The quality of this streaming may not be as good as MMS streaming.


I am not able to Login. It gives a message "User Id in use".

We have adopted this feature for security purposes so that another person will not be able to use your User Id. To avoid this error to occur every time you have to logout properly using LOGOUT link which is available in top right of each page. If you have not logged out properly, please wait for 7 minutes and try to login again.


How to change the password?

Click on the link `CHANGE PASSWORD' which is found in 'Welcome to Num TV' page. The new password can be up to a maximum of 8 characters. You can change your password only after logging into our site.


My User ID and password does not match?

Please note the User ID and the password is case sensitive. Please check this and try again.



I have entered the login details correctly, But even then instead of going to the welcome page it goes back to the login page again. Why?

This could be because of "Per Session Cookies" option not enabled in your browser. You will have to enable them in order to view our site.

If you're using IE 5.0 browser, you can enable cookies by doing the following:

      a. Open your IE browser
      b. Select "Internet Options" from the Tools Menu.
      c. Select "Security" Tab
      d. Click on the "Custom Level" in the Security level box.
      e. Set all the cookies in "Enable" mode. (Especially Per Session Cookies item)
      f. Click "Apply", close the browser and restart the "Internet Explorer" Application. Show me how

If you're using IE 6.0 browser, you can enable cookies by doing the following:

       a. Open your IE browser
       b. Select "Internet Options" from the Tools Menu.
       c. Select "Privacy" Tab
       d. Click on the "Advance" button in the Privacy tab.
       e. Check “Override automatic cookie handling”
       f. Check “Always allow session cookies”
       g. Uncheck “Block pop-ups”
       h. Click "Apply", close the browser and restart the "Internet Explorer" Application. Show me how


If you're using Netscape browser you can enable cookies by doing the following.

      a. Open Netscape "Preferences" from the Edit Menu
      b. Select "Advanced" Option
      c. Select the option " Accept all cookies"
      d. Click "OK", close the browser and restart Netscape navigator application.

If cookies are already enabled and still you have this problem, please write to us with your browser details.


I get the error page UNABLE TO SET COOKIE. What do I do?

      a. Open your IE browser
      b. Select "Internet Options" from the Tools Menu.
      c. Select "Security" Tab
      d. Click on the "Custom Level" in the Security level box.
      e. Set all the cookies in "Enable" mode. (Especially Per Session Cookies item)
      f. Click "Apply", close the browser and restart the "Internet Explorer" Application. Show me how

For more details visit :  http://support.microsoft.com/support/kb/articles/Q175/6/62.ASP

VIDEO & AUDIO RELATED QUERIES

Why picture is not continuous?

Picture getting stuck indicates that data received by your machine is not sufficient for displaying the picture continuously. This could be either because of

      1.The bandwidth limitation at your end or due to heavy traffic in server for this program. The bandwidth limitation at your end can affect both live as well as recorded programs.
      2.This could also occur due to drop in bandwidth at either your ISP or our ISP end.


How to check my bandwidth (throughput)?

You can check the bandwidth available at any time while playing by right clicking on the video window and choose the `Statistics' option.Show me how


How to test Broadband Users (300kbps)?

You can check out the test feed that will be available Broadband users.
Test feed for Broadband Users


 
Will NumTV guarantee the continuity of picture for the users?

Num TV is not responsible for any disruption in the quality of transmission due to any technical problems including bandwidth and under no circumstances will Num TV be liable for any of the content, including but not limited to, any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of any content posted, e-mailed or otherwise transmitted via the service.


I am not able to see the video, my video area is green, or is flashing green or pink bands or blocks?

A setting in Media Player needs to be changed. Perform these steps:

      1.While the media file is playing, click the File menu, and then click Properties.
      2.Click the Advanced tab.
      3.In the Filters in use area, click Video Renderer, and then click Properties.
      4.On the DirectDraw tab, clear the YUV Flipping check box.
      5.Click OK, and then click Close.
      6.Quit and restart Media Player, and connect to the media content again.


I experience frequent buffering and intermittent playback. Why?

This could be because of the following reasons:

1. Your connection speed is too low to support the program you are trying to play. For example, you may be using 28.8 Kbps modem, but the media file may be designed for a higher connection speed. The only way to remedy this is to use a faster modem.

2. High volume of traffic on the Internet or local area network - Try playing the program after sometime. 

3. You selected a media file that uses the wrong bandwidth setting - Frequently, when you select a media file from a Web site, there are two or more modem speed settings to select from. You may have selected the incorrect setting for your modem. Check your modem speed and attempt to open the program again, selecting the appropriate modem setting from the Web page.

 
I am able to view the video but I am not able to hear the audio. Why?

Check whether:

• Media Player volume settings are improperly set
  
        1.On the View menu, make sure that Standard is selected.(Version 6.4)
        2.In the control bar, make sure the Mute button (speaker icon) does not have a cross through it.
        3.Drag or click the Volume Control slider to a level that is above the lowest volume setting.
  

• System volume settings are improperly set
  
        1.Double-click the Volume icon in the notification area of the taskbar.
        2.If this icon does not appear, click the Start button, click Run, type sndvol32.exe, and then click OK.
        3.In the Volume Control area, make sure that the Mute all check box is cleared.   Show me how
        4.Drag the volume control slider up. 
  

• You are running other programs that are using your sound devices
  
  Close all other programs that could be using your sound devices.
  

• Your speakers or headphones are not plugged in properly
  
  Make sure that your speakers or headphones are plugged in properly, have power, and are turned on. Some
  speakers require batteries. 
  

• The appropriate playback device is not selected or the multimedia volume setting is improper.
  
        1.Click the Windows Start button, point to Settings, and then click Control Panel.
        2.Double-click the Multimedia icon.
        3.Click the Audio tab.
        4.In the Playback area, drag the Volume slider up.
        5.In the Playback area, make sure that the appropriate preferred device is selected.Show me how
  

• The appropriate codec is not installed in Media Player.
  
  Check whether the version of Windows Media Player is above than 6.4. If not, please install appropriate version of Windows Media Player  (depending on your Operating System) from the link
  http://www.microsoft.com/windows/windowsmedia/en/download/default.asp 
  

• If the speaker icon is disabled (Marked as 'x')
  
        1.Check whether the sound card is installed properly. 
        2.The source program itself does not have audio, try playing another file in our site and see if you get the audio.
        3.Please let us know the program details through email if the problem persists.

 
How to see a full screen Video?

To view the video in full screen, right click on the video and select the full screen option

• For not getting the full Screen mode.
  
  Go to Tools menu in Windows Media Player version 9 --> click the "Options" button, it will open a new window titled "options". In this, click the "performance" tab. Here click the "Advanced..." button; again it will open a new window with the title "Video Acceleration Settings".
  
  Please check, various combinations of these options; it may help you to solve your problems.
  

  • Set the "Digital Video" to LARGE

  • Click the check box for the "Enable Full Screen Mode Switch"

  • Click the check box for the "Display Full Screen Controls"    Show me how

  • Ensure there is no Screen Saver enabled in your system.

  • Go to "Start" Button, select "Settings" -- > click the "Control Panel". Click the "Power Options". Check is there any power schemes are enabled. It should be null.

  If still the problem occurs, please un-install your Media Player and re-install with the latest version of Media Player.
  
  

• Media Player updation to 9.0
  
  In case of any problems please upgrade the Windows Media Player to 9.0 from the Microsoft website or from the link given below for your operating system
  
  (For XP, Windows 98 SE, ME and 2000)
  http://www.microsoft.com/windows/windowsmedia/9series/player.aspx
  
  

  • Cable Operator name / ISP name

  • Bandwidth speed

  • System configuration with OS and IE

  • Media Player Version. [Important Information] >

  • From where you are watching numtv.com, (the area, state).

  • Security System like any Firewall and anything.

  • On which Programs you are facing problem

  • Is it in Live or Archive?

  • Orders ID and User ID
     

• If still not getting in media player files in full screen mode
  Please install DirectX from the Microsoft website or from the link given below.
  http://www.microsoft.com/downloads/details.aspx?FamilyID=141d5f9e-07c1-462a-baef-5eab5c851cf5&displaylang=en

Why stream not playing with Windows Media Player version 9.0?

The user has to upgrade to Windows Media Player version 9.0 for better performance. If the user is already having the Windows Media Player version 9.0 and the streams are not playing then the Windows Media Player version 9.0 has to be un-installed and re-start the system. After re-starting the system, install Windows Media Player version 9.0 from the Microsoft site or from the link below for the operating system,

(For XP, Windows 98 SE, ME and 2000)
http://www.microsoft.com/windows/windowsmedia/9series/player.aspx

How to identify which version of media player the www.numtv.com web site is playing the streams?

Right click the media player embedded in the site and select 'About'. A dialog box appears. The 'Version' specifies the version of the media player.

It can also be visually identified . Show me how


 
User having Windows 98 Ist edition, where Windows Media Player 9.0 can not be installed